Production Lead TimeTurnaround time on most projects is 24 to 48 hours*. All work will be ready for pick up "end-of-day" on the due date unless other arrangements have been discussed. Work requested in less than 24 hours may be subject to additional charges. Turnaround times are based on "reasonable" quantities and production schedules and assumes files are ready to print. Larger projects may take longer, but the job will be done when we promise. *Unless otherwise noted Payment TermsAll orders are COD unless prior credit arrangements have been made. Company accounts may be established with an approved credit application. Credit terms are 15 / 30 days net. Finance charges will be applied to overdue accounts. Accounts exceeding 45 days may be placed on a COD basis. File SupportWe can offer technical support setting up files for imaging, however, significant file rework may result in additional charges. Please don't hesitate to contact us with any questions concerning the software applications we can support or file formatting standards. ProofsWe assume no responsibility for output discrepancies in files submitted for production without proofs. Because of variations in monitors, inks, film, imaging equipment and processing, "color critical" files require a test image, which may incur charges to the client. We assume no responsibility for undesirable color output if no color test is requested. Please contact us if you have any questions regarding proofs. DeadlinesQuality images take time to print. Imaging orders are subject to output time constraints. We reserve the right to interrupt output of files that appear corrupt, cause system malfunctions or involve unusually long output time. Please establish the compatibility of your files before requesting services. We are not responsible for lost, stolen or erased files or incompatible media. Please make sure all files are archived elsewhere. Copyrights & TrademarksReproduction in any form, of copyrighted materials without prior permission of the originator, is illegal. It is the responsibility of the client to obtain such permission. We are in no way responsible for obtaining permission and assume prior permission has been obtained by the client before work is submitted. DeliveryFree pick-up and delivery is available for most jobs dependent on store location. A minimum order size may be required. |